Category Archives: Practice Management

Front Office – Handling Incoming Calls

Your front office staff is typically the patient’s first impression of your practice. Demonstrating great customer service is important! Did you know: 26 out of 27 patients who have a bad experience with your practice fail to report it. On … Continue reading

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Using Sticky Note Ads

Has your practice considered sticky note ads? Sticky note ads, due to front page visibility, have the potential to draw a large call response. However, keep in mind that this leaves a high chance that many callers will end up … Continue reading

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Training Tips for Office Staff – Part 2

In recent blog post, we shared training tips for your staff when handling inbound calls. Today let’s take a look at how you can prepare your office staff for commonly asked questions and customer concerns. How questions are handled can … Continue reading

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Training Tips for Office Staff

A major component of successful practice marketing is how well your office staff is trained to receive consumer responses and questions. Today let’s start with tips you can share with staff for handling an inbound call. Greet the caller with … Continue reading

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Branding Your Practice

Creating a brand – who you are, what you can do and the value you bring – is important for every hearing care practice. Whether you are a new practice starting from scratch or a long-standing practice looking to review … Continue reading

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Newspaper Insert Preparation Checklist

Last week, we talked about tips for creating a successful newspaper insert. Today we provide you with a checklist for preparing your insert. Use this checklist to gather the information you need to get started, then contact your ReSound representative … Continue reading

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Demoing Tips from the Field

Katie Eaton, one of ReSound’s Consumer Outreach Audiologists, shared her process for successfully demoing hearing aids. Connect the aids, reconfigure if necessary. Mute the hearing aids, place them on the patient’s ears and instruct the patient that they won’t hear … Continue reading

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