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Category Archives: Practice Management
Front Office – Handling Incoming Calls
Your front office staff is typically the patient’s first impression of your practice. Demonstrating great customer service is important! Did you know: 26 out of 27 patients who have a bad experience with your practice fail to report it. On … Continue reading
Using Sticky Note Ads
Has your practice considered sticky note ads? Sticky note ads, due to front page visibility, have the potential to draw a large call response. However, keep in mind that this leaves a high chance that many callers will end up … Continue reading
Training Tips for Office Staff – Part 2
In recent blog post, we shared training tips for your staff when handling inbound calls. Today let’s take a look at how you can prepare your office staff for commonly asked questions and customer concerns. How questions are handled can … Continue reading
Training Tips for Office Staff
A major component of successful practice marketing is how well your office staff is trained to receive consumer responses and questions. Today let’s start with tips you can share with staff for handling an inbound call. Greet the caller with … Continue reading
Posted in Practice Management
Tagged Staff Training Tips
Branding Your Practice
Creating a brand – who you are, what you can do and the value you bring – is important for every hearing care practice. Whether you are a new practice starting from scratch or a long-standing practice looking to review … Continue reading
Newspaper Insert Preparation Checklist
Last week, we talked about tips for creating a successful newspaper insert. Today we provide you with a checklist for preparing your insert. Use this checklist to gather the information you need to get started, then contact your ReSound representative … Continue reading
Posted in Consumer Marketing, Practice Management
Tagged Advertising, Newspaper insert
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Demoing Tips from the Field
Katie Eaton, one of ReSound’s Consumer Outreach Audiologists, shared her process for successfully demoing hearing aids. Connect the aids, reconfigure if necessary. Mute the hearing aids, place them on the patient’s ears and instruct the patient that they won’t hear … Continue reading
Posted in Fitting, Practice Management
Tagged Demoing best practices, hearing aid demo
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