Good news for ReSound ONE hearing aids owners… hands-free phone calls are now available for iPhone and iPad.*
This means ReSound ONE users will be able to answer calls by tapping the button on their hearing aid and enjoy conversations with outstanding sound quality – all without ever having to take their device out of their pocket.
The new technology is extremely beneficial in situations where the users will be conversing while multitasking like when cooking, carrying groceries, being at work or when their iPhone or iPad is out of reach.
To enable hands-free calling on iPhone or iPad, ReSound ONE users can follow these steps:
- Make sure that you have ReSound ONE hearing aids.
- Check to see if your iPhone or iPad is compatible: Hands-free is available on iPhone 11 or later, iPad Pro 12.9-inch (5th generation), iPad Pro 11-inch (3rd generation), iPad Air (4th generation), and iPad mini (6th generation), with software updates iOS 15.3 and iPadOS 15.3 or later.
- If compatible, contact your hearing care professional to set up an appointment to activate the hands-free option for your ReSound ONEs through a free update (of firmware) for your hearing aids.
Sivu, a musician who lives with hearing loss, has been trying out ReSound ONE with the hands-free technology. He said, “Like everyone else I use my iPhone a lot to keep in touch with family and friends that I can’t see in person. With this new technology, it makes it a lot easier to call people without having to stop what I’m doing and hold my phone to talk. I don’t have to put everything down, which has proved useful in a recording studio environment. I can use my iPhone exactly the same way as I did before my hearing deteriorated which is extremely important to me.”
For those who are just purchasing ReSound ONE (RIE and BTE) styles, hands-free is likely automatically included in the new sets, but check with your hearing care professional to be sure.
* ReSound ONE hands-free calls are compatible with iPhone 11 or later, iPad Pro 12.9-inch (5th generation), iPad Pro 11-inch (3rd generation), iPad Air (4th generation), and iPad mini (6th generation), with software updates iOS 15.3 and iPadOS 15.3 or later.
6 thoughts on “Hands-free calling is now available for people with ReSound ONE hearing aids”
Can we expect the same hands-free update for Android soon?
Hi William. Thank you for reaching out to us. Apple has developed and released that software feature with iOS 15.3. If Google releases something similar on the Android platform in the future, we would work with them to try to ensure that our hearing aids could utilize it. Please contact Customer Technical Support at 888-735-4327 and choose option #1 with any questions you may have. Thank you so much!
When will you have them running on Apple Watch OS? I don’t like the fact you always have to have your phone around. V/R Murph
Hi Noel. Thank you for reaching out to us. Due to hardware differences in the Bluetooth technologies used in current models of hearing devices and the Apple Watch, Apple Watch is not a supported device to pair with hearing aids or processors. Apple is always working with Made for iPhone partners to expand the functionality of hearing devices. If hearing device support is expanded to the Apple Watch, the list of supported hearing devices will be provided here https://support.apple.com/HT201466. For now, you will still need your phone nearby to stream call and media as the hearing aids are only directly connected with the phone itself. We hope to see this in the future as we all keep working towards this. If you have any additional questions, please contact our Consumer Tech Support Team at (888) 735-4327 and choose option #1. Thank you so much!
Mine don’t work I spent 7000.00 on these hearing aids and can’t stream my phone calls. They are paired I’ve paired and repaired device and the still don’t work iPhone 14 Pro Max iOS 18.3.1
Hi Joe! Thank you for reaching out to us. We recommend you complete the following steps:
We’d suggest checking Settings > Accessibility > Hearing Devices > tap on the name/model of hearing aids, and ensure “stream to right” and “stream to left” hearing device are both turned on, if your hearing aids are paired to your iPhone 14 Pro Max.
Also, in Settings > Accessibility > Hearing Devices, we’d suggest tapping into Audio Routing and ensure that “call audio” and “media audio” are set to “automatic”.
If those settings are already in place, we’d suggest re-pairing your hearing aids to your iPhone once more through the following steps:
1. Go to Settings > Accessibility > Hearing Devices > name/model of hearing aids > Forget this
device. Confirm when prompted by tapping Forget again.
• At this point, the device should show searching. If it does not, it can be helpful to turn
Bluetooth off on the phone, reboot the phone, turn Bluetooth back on, and navigate back
to the Hearing Devices menu through the pathway above.
2. Once it says searching, place the hearing aids in their charger or open the battery doors if they
take replaceable batteries.
3. Wait about 5 seconds.
4. Take the hearing aids out of their charger or close the battery doors if they take replaceable
batteries.
5. Once the device has found your hearing aids, tap on the name/model of hearing aids. When
prompted, tap accept to all pairing requests.
• If the device does not give pairing requests, it can be helpful to turn Bluetooth off on the
phone, reboot the phone, turn Bluetooth back on, and navigate back to the Hearing Devices
menu through the pathway above and retry those steps.
6. Swipe to close the apps running in the background of the phone and reboot the phone (if you
did not reboot as part of the above sequence).
7. Reopen the app and follow the prompts on the screen.
Thank you so much!