Tech Tip – ReSound Airlink Troubleshooting

ReSound’s Airlink™ is a truly wireless programming interface, using a 2.4 GHz transmission directly to antennae in the hearing instruments. This revolutionary method eliminates any additional relay devices and cables, ensuring patient comfort with state of the art programming.

If Airlink™ appears to connect to the hearing instruments initially, but then loses connection, or if an issue with calibration occurs, please check the following troubleshooting techniques:

  • Confirm that you are using new batteries, inserted during the fitting session.
  • Check the location and orientation of the Airlink™. The best configuration is:
    • Vertical orientation at table height.
      • USB hub may be utilized, if needed.
  • Interface Conflict with Siemens ConnexxLink™
    • Unplug the Siemens ConnexxLink™ dongle from its USB port, or hub, close Aventa 3, re-enter the software and re-establish connectivity with ReSound hearing instruments.
    • ConnexxLink™ may be left unplugged while not in use, or re-inserted into the USB port or hub, when programming with Airlink is complete.
    • ConnexxLink™utilizes a Bluetooth signal sent to an electromagnetic relay unit (using a loop that sits around the patient’s neck).
This entry was posted in Fitting, ReSound Newsletter, Tech Tips and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s