Alera FAQs – Unite TV Streamer Part 2

Can I hear others in the room while watching TV?
It is possible to hear others in the room while watching TV if the hearing instruments is programmed with a streaming + microphone program. Ask your Hearing Care Professional what programming you have.

Will the pairing get lost when unplugging the streamer?
No.

If you are streaming from the TV and you take a phone call that lasts longer than 5 min, will the hearing aid go back to the TV streamer program once you hang up?
So long as you are still within the streaming range, the hearing aids will return to TV streaming when the call is ended.  The hearing aid will always return to the program that you were in before the call once the call is ended.

What is the balance between the microphone and streamer when the microphone is active in a streamer program?
The gain for the microphone is 6 dB lower than the gain for the streamed signal.

Can you adjust the microphone volume in the in the streamer plus microphone program?
No

What happens if the user does not unplug the streamer when it is not in use, per the instruction manual?
If the user’s hearing aids are not in the streaming program the streamed signal will not be heard.  The streamer will continue to stream if there is a source signal on (e.g. the TV is still on) but the signal will not be heard; the transmitted signal will not cause interference with other devices.

Are the hearing aid microphones “on” when streaming?
Only if “mic plus streamer” is selected in the streaming program in Aventa.  The ratio of the microphone input and streaming volume can be controlled by the volume control buttons on the streamer.

Can the streamer be used as in places like church or lecture halls?
Yes, if the streamer is hooked up to the speaker system and the wearer is in range. Other accessories are being developed for other difficult listening situation that do not involve speaker systems.

Can the hearing aid microphone be muted while streaming or talking on the phone?
No it cannot be muted without also muting the streamed signal.

If the hearing aids are synched with three streamers in the same house how will the hearing aids know which one to listen to?
If all three streamers are active and the wearer is in range of more than one streamer, the wearer can select which to listen to by holding down the button on the hearing instrument or by selecting the desired streamer on the remote control. The hearing care professional can specify names for the streamers which will appear on the remote control display to make this easier for the user. The default streamer names are “A”, “B” and “C”.

Can the same streamer be used for multiple devices or would the user need to have multiple streamers?
The streamer can be moved to different devices otherwise several streamers would be needed.

What happens if you move out of streaming range?
If you are out of range for less than 5 minutes, the hearing aids will remain in the streaming program, but the signal will not be heard.  If you are out of range for more than 5 minutes, the hearing aids will go back to the previous program.

In a streaming + mic setting, what is the level of the mic related to the streamer setting?
The mic level is 6 dB below whatever the gain is set to in your streamer program. It’s not related to P1.

What is the SCART adaptor?
The SCART adaptor is used on older televisions in Denmark and some other European countries for converting audio & video output to the audio RCA jacks which are compatible with our streamer.

Some of the newer televisions being sold now in the U.S. have digital
audio output only, and for those televisions a digital to analog audio
converter box is necessary to connect to the Unite TV.  This type of converter is not easily found in retail stores, but can be purchased online.  An example is one manufactured by Geffen, which can be found on amazon.com for approx $60-$90.

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8 Responses to Alera FAQs – Unite TV Streamer Part 2

  1. le says:

    where can i buy the unite tv streamer 2 in monroe n,j, and prices

  2. Bruce Waldock says:

    I have a UniteTV streamer ( not model 2 . ie buttons are on the bottom of the base, right of the cable input plugs rather than behind the unit as they are in model 2?) It has been streamed to my old resound hearing aids for four years & runs perfectly. I have recently upgraded to LiNX2 961 model aids & cannot pair them using the pamphlet provided with the original Unite TV unit . Have you any tips? My audiologist says my new hearing aids are set up ready for pairing .

    • gnresound says:

      Thank you for reaching out to us, Bruce. Unfortunately, as the technology has evolved during development, ReSound LiNX² hearing aids are not compatible with the original TV Streamer. We suggest speaking with your hearing care professional regarding the TV Streamer 2. Along with the ability to connect with your new hearing aids, the TV Streamer 2 provides additional options for audio connectivity as well as improved Dolby Digital sound.

  3. Clyde Canup says:

    I have a TV Streamer 2 Model SAS-3, DK-2750 Ballerup which works excellent and I wanted an extra one to set up in my bedroor to prevent me from having to move the existing one from the living room. I went to Ebay and purchased a NEW unit with the same model SAS-3 and DK-2750 Ballerup, when I hooked it up I could not get and sonud to my hearing aids, Whats wrong ?

    • gnresound says:

      Hi Clyde, thank you for contacting ReSound. We’re sorry you are experiencing issues. As the product was not purchases through an authorized distributor, we can’t guarantee the quality or integrity of the device you received. However, we’d be happy to do what we can to help you troubleshoot the issue. Please contact our Consumer Technical Support team at 1-888-735-4327 or consumersupport@gnresound.com.

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