Alera FAQs – Unite TV Streamer

What is the latency of the signal from the source through the hearing instruments?  
18ms.

Will streaming affect the battery life?
Yes, the battery drain is much greater when streaming to the hearing instruments, therefore, more streaming will resulting in a shorter battery life.

How do I pair the hearing instruments to the ReSound Unite TV Streamer?
Your Hearing Care Professional will configure a special program in the hearing instruments for TV streaming via the Aventa 3 fitting software.
a.    The Hearing instruments must then be paired to the ReSound Unite TV to create a private link for further communication.
b.    Press the pairing button on the back of the TV Streamer
c.    Open and close the battery doors on the hearing instruments (they must have batteries in them). The hearing instruments will be in pairing mode for 20 seconds.
d.    Pairing will happen automatically. The hearing instruments will play a series of tones to confirm that pairing is complete.

Does the Unite TV Streamer have batteries?
No, it is powered by plugging it into a power outlet.

Which devices can be connected to the ReSound Unite TV?
Any device with analog audio output can be connected. For example, you can connect your TV, Stereo and Computer with the ReSound Unite TV. A converter is required to connect to sources with a digital audio output.

How many hearing instruments can the ReSound Unite TV be paired with?
The ReSound Unite TV can be paired with as many hearing instruments as needed.

How do I connect the ReSound Unite TV to the TV, Stereo and Computer?
a.    Connect the power supply to the wall socket and insert the cable to the Mini-US B socket on ReSound Unite TV.
b.    Connect the red and white plug of the audio cord into the red and white plugs on ReSound Unite TV.
c.    Plug the other end of the red and white audio cord in the ”AUDIO OUT” terminal on the your TV set.
d.    The “AUDIO OUT” is usually marked “L – R” for left and right, and ”AUDIO OUT” and can be found on the back of the TV. Alternatively you can plug this cable into your Stereo.

If the streamed signal disappears how do I reconnect?
If the streamed signal disappears it can be due to:
a.    The hearing instruments are out of range of the ReSound Unite TV. Try shortening the distance between the hearing instruments and the ReSound Unite TV.
1.    You can be up to 7 meters (23 feet) away from the ReSound Unite TV. If you get out of this range and return to range within five minutes the hearing instruments will reconnect themselves.
2.    If you get out of range and don’t return within five minutes you can reconnect on the hearing instruments with a long press on the pushbutton or by pressing the streamer button on the ReSound Unite TV.
b.    The cable connecting the ReSound Unite TV to the audio source is not inserted completely into the ReSound Unite TV. Try to plug the cable further into the socket on the ReSound Unite TV.

How do I adjust the volume?
Adjusting the listening volume can be accomplished in a variety of ways. Keep in mind that volume adjustments apply to the streamed signal only, not the volume of normal environmental sounds.

Use the “+” and “-“ keys on the ReSound Unite TV to adjust volume to a comfortable level. Make sure that your hearing instruments are comfortably adjusted before you change the settings with the volume control. In most cases this adjustment should only be made one time, as Resound Unite TV is intended as a “set and forget” type of device.
b.    Use the ReSound Unite Remote Control (optional) to adjust volume. Ask your hearing care professional for more information about this accessory.
c.    The volume can in some cases be further adjusted at the signal source, for example by turning the TV itself down. In many cases this will adjust the volume of both streamed audio (transmitted wirelessly to your hearing instruments) and non-streamed audio (sounds reaching the hearing aid microphones in the normal fashion). Of course, this will also affect listening volume for others in the room.

What is the step size on the Unite TV volume control buttons?
3 dB

Is the ReSound Unite TV waterproof?
No, it isn’t. Like other electronic devices, exposure to water or excessive moisture may damage the product. If the ReSound Unite TV is unintentionally exposed to water or moisture, wipe it carefully.

Why doesn’t the sound come through clearly?
This could be because:
a.    The hearing instruments are out of range of the ReSound Unite TV. Try shortening the distance between the hearing instruments and the ReSound Unite TV.
b.     The cable connecting the ReSound Unite TV to the TV, Stereo or Computer is not inserted completely into the ReSound Unite TV. Try to plug the cable further into the socket on the ReSound Unite TV.

How far from the ReSound Unite TV can I hear the sound?
You should be able to hear the streamed signal clearly up to 7 meters (23 feet) from the ReSound Unite TV. If the sound does not come through clearly, you may have to move closer to the ReSound Unite TV.

Does the volume on the sound source also affect the volume in my hearing instruments?
Normally not. However, if the ReSound Unite TV is connected to the headphone jack on the TV, Stereo or Computer, adjustments on e.g. the TV remote control may also adjust the volume in the hearing instruments.

To adjust the streamed sound from the TV, Stereo or Computer you can use volume +/- on the ReSound Unite Remote Control (optional) or on the streamer volume buttons.

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2 Responses to Alera FAQs – Unite TV Streamer

  1. John Monteleone says:

    how do I shut off the unite TV stremer or should I leave it on allday?

    • gnresound says:

      Hi John, Thank you for contacting us. There is no power switch on the TV Streamer. All you need to do is activate it when you want to stream and move back to normal programming when you are done streaming. If you have additional questions, please contact our Consumer Technical Support Team at 888-735-4327 and choose option 1.

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