For years, ReSound has had a business partnership with Bosma Enterprises, a non-profit NIB (National Institute for the Blind) agency that provides job training, rehabilitation, and employment services to people who are blind or visually impaired. Earlier this year, ReSound expanded this partnership by working with Bosma’s call center to enroll ReSound customers in a registry. The registry will help ReSound identify hearing healthcare providers across the country in response to requests from insurance companies.
On May 7th, Kim Herman, President of ReSound North America along with Paul Martin, Director of Strategic Accounts and Kevin Roseff, Strategic Accounts Sales Representative visited Bosma to meet the outbound call team tasked with enrolling hearing healthcare providers in the ReSound Registry.
“As an organization also working to help those with sensory impairments, we couldn’t have found a better partner,” says Herman. “The visit at Bosma was very inspiring. We appreciate the work they are doing for us and are pleased to be part of a program that provides meaningful work to the people involved.”
By combining special software with exemplary customer service skills, pride, and determination, the Bosma outbound call team has aided ReSound in exceeding their ReSound Registry enrollment goal of one thousand provider locations in their first month on the job. Through this partnership, ReSound is working to help further Bosma’s mission of reducing the 70% unemployment rate among those who are visually impaired or blind.