Get to Know ReSound – Paul Rozendaal

Paul RozendaalPaul Rozendaal is a Customer Care Rep and has been with ReSound for almost five years.

What do you love about your job?
Building relationships with customers, and the 9-5, M-F hours!

What would your act be in a talent show?
I make a great audience!

If you were in a reality show, what would it be called?
The Mostly Boring Life of Someone Everyone Else Thinks Leads an Exciting One

If you could choose one superhero power, what would it be and why? I can’t decide between being able to fly or type at 300 words per minute…

Describe a situation in which you’ve gone above and beyond for a customer.
Because I have the local territory, I’ve had a few instances of where I’ve run out to the customer’s office to drop off hearing aids, software, and supplies when a courier couldn’t do things fast enough.

What’s your tip on loyalty and commitment?
Always try to go one step beyond what the customer expects.

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