Monthly Archives: December 2013

Help America Hear Scholarship Winner – Alexa Vath

Earlier this year ReSound worked with The Foundation for Sight and Sound’s Help America Hear Scholarship Program. The purpose of this scholarship is to help students with hearing challenges reach their full potential by giving them the gift of sound. … Continue reading

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ReSound, Romantic? Wait Until You Hear About This.

Crystal Bleu Dvorak is an audiologist at Rehder Balance & Hearing Clinic in Billings, MT. She has been a ReSound customer since 2008.  She recently surprised her husband with a vow renewal while they were in New York City for … Continue reading

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Using Sticky Note Ads

Has your practice considered sticky note ads? Sticky note ads, due to front page visibility, have the potential to draw a large call response. However, keep in mind that this leaves a high chance that many callers will end up … Continue reading

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If Santa Were An Audiologist

With the holiday season upon us, how would Santa Claus’ job change if he happened to be an audiologist or hearing care professional as well?  Let us know if you have anything to add to the list! He would use … Continue reading

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Tips and Tricks for the Super-Fitter, 2nd Edition

Taking the fitting range at face value By Erica Koehler, Au.D The fitting range visual, often found in fitting software or product brochures, are often consulted during the hearing instrument selection process.  A quick glance of the fitting range and … Continue reading

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TeleAssist Tip of the Month

By Mandi Chambless, Au.D. Did you know that in order to get optimal performance from hearing aid batteries, it is important to tell your patients to let the batteries “breathe”  for one minute once the sticker has been peeled off … Continue reading

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Tech Tip – Unite Remote Control 2 and Telecoil+Mic Volume Control Adjustments

When using the Remote Control 2 and Verso hearing instruments are in a Telecoil+Mic program environment, by default both the hearing instrument, and telecoil volume adjustments are simultaneously active. This is indicated in the Remote Control 2 display by the … Continue reading

Posted in ReSound Newsletter, Tech Tips, Wireless | Tagged | 2 Comments

Training Tips for Office Staff – Part 2

In recent blog post, we shared training tips for your staff when handling inbound calls. Today let’s take a look at how you can prepare your office staff for commonly asked questions and customer concerns. How questions are handled can … Continue reading

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Honduras Mission – An Audiologist’s Journey

Audiologist Melissa Lowe from St. Louis, Missouri, had the opportunity to help the people of Honduras. She shares her inspiring journey with us today. My name is Melissa Lowe and I am an Audiologist in the St. Louis area.  I … Continue reading

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Training Tips for Office Staff

A major component of successful practice marketing is how well your office staff is trained to receive consumer responses and questions. Today let’s start with tips you can share with staff for handling an inbound call. Greet the caller with … Continue reading

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